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Should you wish to contact our department for information, to report a concern or have a general question about our services, please contact the appropriate division or staff listed below:

Regular Business Hours are between 7am and 5pm. 

Utility Billing – For new customers, service termination, billing questions, fees and rates:

Service/Operations – To report emergencies, possible leaks and problems related to your service during regular business hours (between 7am and 5pm):

  • Operations Manager - Travis Lankford
  • Utility Compliance Supervisor (Asst. Ops. Manager) - Richard Anderson
  • (615) 371-0080
  • E-mail Travis Lankford
  • E-mail Richard Anderson
  • If you are calling AFTER regular business hours for any reason, please contact 371-0160. 

Construction Services – For developers, engineers, contractors who wish to schedule inspections;  who have questions regarding construction standards and specifications, proposed new connections, fire flow tests, or related construction needs or questions:

  • Chief Utility Inspector - Richard Rigsby
  • Utility Inspector - Mick White
  • (615) 371-0080
  • E-mail Richard Rigsby
  • E-mail Mick White

For general or preliminary planning information, information related to water and sewer programs (e.g. Drinking Water, F.O.G., C.M.O.M., etc.), current project status, employment or general operations and management questions:

Director Chris Milton or Asst. Director Drew Muirhead:

If you are unsure whom to contact for assistance, please contact our front desk at 371-0080 and they can direct you to the appropriate staff member.

Last updated: 12/8/2015 9:20:18 AM