Finance Department FAQ's

Some of the water that is used in the summer months for irrigation or pools does not go into the sewer system.  To avoid charging for this type of water usage, the sewer portion of your bill is based on an average of your most recent winter consumption.  For new customers that do not have a winters history, the sewer bill will be based on that months actual water consumption OR the route average, whichever is less.

With budget billing, your bill amount is based on an average of your prior year’s bills.  The amount is calculated by taking your total billed amounts from November to October for the past year, dividing by 12, and adding 5%.   This amount will be your bill amount for the next 12 months.  At the end of the 12 months, you may have a settle up amount or a credit depending on if you use more or less water than the prior year.  To qualify for budget billing, you need a year’s history and a letter to the water/sewer dept. by the end of September requesting to be put on budget billing.

Bills dated the 6th of the month are due on the 20th of the same month.
Bills dated the 21st of the month are due on the 7th of the following month.

Account balances will be available on line at a later date. Until then, contact the billing department at (615) 661-7061, or refer to your most recent bill.

Payment methods include: Mail, drop box, in person, and by phone or website through officialpayments.com (processing fees will apply).  See the Water & Sewer billing page for details.

Submit a Change of Information form with your termination date and a forwarding address.

5211 Maryland Way, Brentwood, TN 37027
The building is located at the corner of Maryland Way and Westwood Place.
Click here for a map.

Water could be off for the following reasons:

• Water main break
• Non-Payment
• An account was never established

Fill out and submit a Contract and a $25.00 setup fee for residential accounts or a $50.00 setup fee for commercial accounts (cash or check).  Bring or mail the contract and setup fee to: Water & Sewer Dept., 5211 Maryland Way, Brentwood, TN 37027.

Property taxes in Tennessee are paid in arrears for the year they are due. Current calendar year property taxes are due from October 1st of the current year through February 28th of the next calendar year without penalty or interest.

Property tax bills for the current calendar year are usually mailed the first week in October of the same year.

Property tax notices are not required by state law, but are sent to you as a courtesy and reminder. If you need a duplicate bill, please contact the City Tax Collector’s office at 615-371-0060.

If you have changed mortgage companies within the last year, we suggest that you forward your bill to the new mortgage company, just to make certain that they have your information. We also suggest that you use our online service to verify that the current taxes have been paid.

In recent years, mortgage companies have bought and sold mortgages more frequently than ever. We often find that the company recorded at the Courthouse is not the current mortgage holder. Many citizens complained about lack of notice, so we decided to send ALL bills to the taxpayer.

Yes, to insure that your property taxes get paid in a timely matter, we suggest that you forward a copy of the bill to your mortgage company with your loan number on the bill and send to the attention of the escrow department.

If payment is not received or postmarked by February 28th, starting the first of March, and each month thereafter, a 1 percent penalty and 1 percent interest fee is added to the base tax amount. Penalty and interest continue to accrue the first of every month, up to 24 percent (12 months)

Yes. If taxes are not paid within one year of the original notice, a lien is filed in Chancery Court. If a summons from that court is ignored, the city attorney will join with the county attorney’s office in scheduling a sale of the property.

Yes. The City of Brentwood is interested in giving its citizens choices in the way they do business with the city. Online payment is one additional choice. This feature gives citizens the ability to pay their taxes from anywhere in the world, without the worry of mailing deadlines.

City of Brentwood offers citizens and businesses the opportunity to pay their property taxes by telephone or online using credit cards or electronic check. The service is provided by Official Payments Corporation and accepts American Express, MasterCard, Visa and Discover. A convenience fee will be assessed for each payment transaction by Official Payments Corporation to cover operating and servicing costs. The City of Brentwood does not receive any portion of this fee. When making a payment, please have your credit card and tax bill handy and, if needed, enter Jurisdiction Code 5202 at the appropriate prompt. To make a telephone payment, please call 1-800-272-9829, or via the Internet, please see the links above.

In addition to online and credit card payments:

• By mail: PO Box 306048, Nashville, TN 37230-6048 (To insure proper posting, please include the payment stub from this property tax notice)
• At the Municipal Center, 5211 Maryland Way, Brentwood
• Our outside drop box located to the right of the Municipal Center, next to the Post Office boxes