Part-time Position - 20-25 hours per week
Purpose of Job
The purpose of this job is to maintain the City’s computer network and resolve computer network problems to provide effective and efficient systems to users. Work is performed under limited supervision and includes performing highly responsible network administration functions and utilizing specialized skills and technical knowledge in achieving the department’s goals.
Essential Duties and Responsibilities
The following duties are normal for this job. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.
Serves as a Microsoft network technician.
Performs various duties relating to servers, including setting up new users, permissions, login scripts; performs database management functions, adding and deleting files, routers troubleshooting, DHCP management, DNS management, active directory management and working with Group Policy Objects, working on wireless networks, network security, anti-virus management, website maintenance, network-wide data backup and recovery, troubleshoots and resolves problems.
Stays current on changing technology and equipment as they affect City operations.
Regulates access to network resources, monitors access, and assigns access privileges.
Installs specified software packages such as network operating systems, Microsoft Office, electronic mail, and other networking software.
Installs and maintains network and components and sub-systems including cable plant, switches, routers, bridges, repeaters, and servers for maximum performance and security.
Performs duties relating to server hierarchy, WANs, LANs, Remote Access Service (RAS), workstation configuration; troubleshoots and resolves problems.
Performs various functions related to tracking and maintaining the City’s personal computer equipment, providing a variety of computer hardware and software support services to end users for the operation of personal computer and peripheral equipment. Acts as a front line interface to users, accepting trouble reports and resolving them.
Assists users by training them in simple functions to use hardware and software that are part of the network.
Assists in the maintenance of all telecommunications equipment and voice-mail.
Assists departments and Information Technology Coordinator with assessing user work needs in order to recommend the most appropriate hardware, software and network configuration.
Maintains network connectivity for LAN and WAN users on PCs and other peripherals.
Additional Job Functions
Performs other duties as required.
Minimum Training and Experience Required to Perform Essential Job Functions
High school diploma (or GED) required, Associates degree in computer science/technology preferred; 3-5 years information technology/network administration required; MCP certification required with MCSE certification preferred. Valid TN driver’s license required.
(ADA) MINIMUM QUALIFICATIONS OR STANDARDS REQUIRED
TO PERFORM ESSENTIAL JOB FUNCTIONS
PHYSICAL REQUIREMENTS: Must be physically able to operate a variety of automated office machines which includes a computer, printer, typewriter, facsimile machine, copy machine, calculator, telephone, etc. Must be able to use body members to work, move or carry objects or materials. Must be able to stoop, bend and maneuver in small areas. Must be able to exert up to fifty pounds of force occasionally, and/or up to twenty-five pounds of force frequently. Physical demand requirements are at levels of those for sedentary to medium work.
DATA CONCEPTION: Requires the ability to compare and or judge the readily observable functional, technical, structural, or compositional characteristics (whether similar to or divergent from obvious standards) of data, people, or things.
INTERPERSONAL COMMUNICATION: Requires the ability of speaking and/or signaling people to convey or exchange administrative information. Includes giving assignments and/or directions to co-workers or assistants.
LANGUAGE ABILITY: Requires the ability to read a variety of technical documentation, directions, instructions, and methods and procedures related to the job of Computer/Network Technician I. Requires the ability to speak with and before others with poise, voice control, and confidence using correct English and a well-modulated voice.
INTELLIGENCE: Requires the ability to learn and understand basic to complex principles and techniques; to make independent judgments in absence of supervision; to acquire knowledge of topics related to the job of Computer/Network Technician I.
VERBAL APTITUDE: Requires the ability to record and deliver information to supervisors, employees and members of the public; to explain procedures and policies; and to follow verbal and written instructions, guidelines and objectives.
NUMERICAL APTITUDE: Requires the ability to utilize mathematical formulas; add and subtract totals; multiply and divide; determine percentages; determine time and weight; and utilize statistical inference.
FORM/SPATIAL APTITUDE: Requires the ability to inspect items for proper length, width, and shape, visually with office equipment.
MOTOR COORDINATION: Requires the ability to coordinate hands and eyes in using automated office equipment.
MANUAL DEXTERITY: Requires the ability to handle a variety of items, office equipment, control knobs, switches, etc. Must have the ability to use one hand for twisting or turning motion while coordinating other hand with different activities. Must have minimal levels of eye/hand/foot coordination.
COLOR DISCRIMINATION: May require the ability to differentiate colors and shades of color.
INTERPERSONAL TEMPERAMENT: Requires the ability to deal with people (i.e. staff, supervisors, general public, and officials) beyond giving and receiving instructions such as in interpreting departmental policies and procedures. Must be adaptable to performing under moderate stress when confronted with an emergency related to the job of Computer/Network Technician I.
PHYSICAL COMMUNICATION: Requires the ability to talk and/or hear: (talking - expressing or exchanging ideas by means of spoken words). (Hearing - perceiving nature of sounds by ear).
KNOWLEDGE OF JOB
Has general knowledge of the policies, procedures, and activities of the City and Technology Department practices as they pertain to the performance of duties relating to the job of Computer/Network Technician I. Has general knowledge of Technology Department practices as necessary in the completion of daily responsibilities. Assists in defining objectives for the expedience and effectiveness of specific duties of the department. Knows how to keep abreast of any changes in policy, methods, computer operations, equipment needs, etc. as they pertain to departmental operations and activities. Is able to effectively communicate and interact with supervisors, members of the general public and all other groups involved in the activities of the department. Is able to assemble information and make written reports and documents in a concise, clear and effective manner. Has good organizational, human relations, and technical skills. Is able to use independent judgment and work with little direct supervision when necessary. Has the ability to comprehend, interpret, and apply regulations, procedures, and related information. Has general knowledge of the terminology, principles, and methods utilized within the department. Has the mathematical ability to handle required calculations.
The City of Brentwood is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the City may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.