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Should you wish to contact our department for information, to report a concern or have a general question about our services, please contact the appropriate division or staff listed below:

Regular Business Hours are between 7am and 5pm. 

Utility Billing – For new customers, service termination, billing questions, fees and rates:

Service/Operations – To report emergencies, possible leaks and problems with your service during regular business hours (between 7am and 5pm):

  • Operations Manager Travis Lankford
  • (615) 371-0080
  • E-mail
  • If you are calling AFTER regular business hours for any reason, please contact 371-0160. 

Construction Services – For developers, engineers, contractors who wish to schedule inspections;  who have questions regarding construction standards and specifications; or need plans approved.  Also anyone wishing to obtain information about water & sewer easements in your area. 

  • Chief Utility Inspector Richard Rigsby
  • (615) 371-0080
  • E-mail

For general or preliminary planning information, information related to water and sewer programs (e.g. Drinking Water, F.O.G., C.M.O.M., etc.), current project status, employment or general operations and management questions:

Director Chris Milton or Asst. Director Todd Spangler:

If you are unsure whom to contact for assistance, please contact our front desk at 371-0080 and they can direct you to the appropriate staff member.

Last updated: 10/11/2011 7:34:12 AM