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What is winter averaging?
What is budget billing and how do I sign up?
What is my utility bill due date?
What is my utility bill balance?
How can I pay my utility bill?
How do I terminate Water / Sewer service?
Where are you located?
Why is my water off?
How do I establish Water / Sewer service?
Q: What is winter averaging?
A:
Some of the water that is used in the summer months for irrigation or pools does not go into the sewer system.  To avoid charging for this type of water usage, the sewer portion of your bill is based on an average of your most recent winter consumption.  For new customers that do not have a winters history, the sewer bill will be based on that months actual water consumption OR the route average, whichever is less.
Q: What is budget billing and how do I sign up?
A:
With budget billing, your bill amount is based on an average of your prior year’s bills.  The amount is calculated by taking your total billed amounts from November to October for the past year, dividing by 12, and adding 5%.   This amount will be your bill amount for the next 12 months.  At the end of the 12 months, you may have a settle up amount or a credit depending on if you use more or less water than the prior year.  To qualify for budget billing, you need a year’s history and a letter to the water/sewer dept. by the end of September requesting to be put on budget billing.
Q: What is my utility bill due date?
A:
Bills dated the 6th of the month are due on the 20th of the same month.
Bills dated the 21st of the month are due on the 7th of the following month.
Q: What is my utility bill balance?
A:
Account balances will be available on line at a later date. Until then, contact the billing department at (615) 661-7061, or refer to your most recent bill.
Q: How can I pay my utility bill?
A:
Payment methods include: Mail, drop box, in person, and by phone or website through officialpayments.com (processing fees will apply).  See the Water & Sewer billing page for details.
Q: How do I terminate Water / Sewer service?
A:
Submit a Change of Information form with your termination date and a forwarding address.
Q: Where are you located?
A:
5211 Maryland Way, Brentwood, TN 37027
The building is located at the corner of Maryland Way and Westwood Place.
Click here for a map.

Q: Why is my water off?
A:
Water could be off for the following reasons:
  • Water main break
  • Non-Payment
  • An account was never established
Q: How do I establish Water / Sewer service?
A:
Fill out and submit a Contract and a $25.00 setup fee for residential accounts or a $50.00 setup fee for commercial accounts (cash or check).  Bring or mail the contract and setup fee to: Water & Sewer Dept., 5211 Maryland Way, Brentwood, TN 37027.